Mergers and acquisitions are often driven by the promise of growth, efficiency, and market advantage. But beneath the headlines and boardroom announcements lies a practical challenge that every IT and operations team knows too well: integrating technology. And among the most complex aspects is the integration of mobile services, devices, and policies. Boston Consulting argues that in modern M&A, technology integration is no longer a back-office concern but a strategic linchpin.
When two organisations come together, they bring with them a patchwork of mobile contracts, devices, systems, and user habits. Left unchecked, this complexity can lead to wasted costs, confused employees, and security risks. At Telestar, we know mergers — and we’ve developed a proven Managed Mobility Services (MMS) process that takes the stress out of mobile integration, so businesses can focus on the bigger picture. The secret is an automated MMS management system, a proven business process, and lots of experience.
1. Overlapping contracts and billing complexity
Every company has its own set of mobile service contracts, plans, and billing arrangements. When two organisations merge, finance teams suddenly face duplicated cost centres, unclear ownership of bills, and no visibility of where savings might be hiding. Without proper management, organisations risk paying for unused services or missing opportunities for consolidation.
2. Disconnected inventories of devices and services
It’s not uncommon for employees across the merged business to use multiple mobile carriers, device brands, or even procurement processes. Tracking what’s in use — and whether it’s aligned with corporate security policies — becomes an uphill battle. Missing devices, redundant services, and incompatible systems all create inefficiency.
3. Conflicting policies and authorisations
Each business arrives with its own approach to mobile use, HR processes, and internal approvals. The result? Confusion among staff and managers, gaps in accountability, and the risk that employees are not working to a single standard.
4. Human factors and disruption to staff
Even with the best intentions, mergers often overwhelm IT and administrative staff who suddenly face new systems, reporting lines, and responsibilities. If mobile operations are not integrated smoothly, employees across the business can end up with the wrong devices, disrupted services, and frustration that impacts productivity.
5. Security and compliance concerns
Disparate systems increase the risk of data loss, unmonitored access, or breaches of compliance. A unified, policy-driven approach to mobile, spanning phones, laptops, tablets, wearables and IoT is essential to protecting both organisations as they come together.
Telestar has built a structured process and automated systems for helping businesses harmonise their mobile operations after an M&A event. Our Managed Mobility Services (MMS) are designed to simplify complexity, eliminate inefficiency, and ensure employees always have the tools they need.
1. Discovery – understanding today’s reality
We start with a deep dive into how each organisation manages mobility today. This includes analysing contracts, bills, and cost centres; mapping inventories of devices and telecom services; and reviewing procurement, admin, and HR processes. We also identify existing laptop, mobile and security policies. This “baseline snapshot” gives us the rapid factual foundation to streamline operations for efficiency and value.
2. Implementation – adapting systems to the merged business
Next, we configure and implement harmonised processes specific to your organisation. our proven approach can include setting up unified cost centres and approval workflows, populating service catalogues, and loading asset registers. We merge user groups, configure authorisations, and ensure admin staff are fully briefed. At the same time, we publish policies, align service level objectives, and prepare the Help Desk so that the merged business is supported from day one.
3. Benefits – value, productivity, and ongoing improvement
The results of our process speak for themselves. Clients typically see a 15%–25% reduction in mobile tech spend within the first year. Employees get clarity and confidence, knowing they always have the right tools and services to do their jobs. And leadership teams gain a governance framework that drives continuous improvement, rather than short-term fixes.
Mergers and acquisitions are complex undertakings, but mobile integration doesn’t have to be. By partnering with Telestar, organisations can turn a potential pain point into an opportunity to save money, improve security, increase productivity, and strengthen governance.
With our Managed Mobility Services, we bring clarity to contracts, visibility to inventories, consistency to policies, and simplicity to operations. Most importantly, we make sure your people can keep working without disruption — so your merged business can deliver on its promise from day one.
Telestar knows mergers. Let us make your mobility integration simple, secure, and cost-effective.
