Unique to Telestar is the "Whole-of-Business" approach we take to assisting our customers with their ICT and telecommunications needs. We understand that in order to provide continuity, we must take a broader responsibility toward ensuring our customers not only receive "best of breed" products and services, but that these solutions also support their business goals. Some of the ways we support our Whole-of-Business customer approach is through:
Superior Account Management - If you need more time, more money and more security...we deliver!
The rules of business have changed. The size of a company's customer base no longer defines success. Success is defined by your ability to get your product to the market more cost-effectively and efficiently than your competitors. In the current economy, where overhead costs matter more than ever, Telestar delivers a competitive advantage to you via its telecommunications management services.
• Cost reduction through the identification of best alternatives
• Recovery of funds from errors on bills, which is a surprisingly common occurrence
• No wasted resources with our system and effective product selection processes
• We deliver project management expertise and a range of other essential value-adds
• You concentrate on your core business while we provide telecom expertise
• Our research team stays on top of new developments and emerging technologies on your behalf
• We augment existing staff without adding long-term payroll costs
• We manage supplier relationships for you
• Your business goals are most important
• We help you maximise the use of your existing systems
• We deliver new technology solutions to assist you in achieving your goals
• Our recommendations achieve cost savings and efficiency increases simultaneously
• You feel confident in your decisions, knowing they are supported by advice from telecom experts
• Our advice is fully independent and objective, ensuring we recommend the best solutions for you
• Comprehensive knowledge resources enable us to provide state-of-the-art solutions for all your telecom needs
Online Procurement and Ordering - You can do it all online!
Manage your bills, ordering, asset management and much more online with "TOOT" - the Telestar Online Ordering and Tracking System. There are many benefits when you buy online, below we have outlined a few clear advantages:
Online ordering is available 24hrs a day, 7days per week.
You can order when you feel like it, browse as long as you like to compare all the different handsets, accessories or network products and options available in the market.
Receive Written Confirmation
When your order is completed you immediately receive an email confirmation of the items you ordered. If you make a mistake, just reply to the email, explain the corrections and we will amend your order immediately.
Receive Faster Service
Since online orders are processed immediately, your order is first in line when our dispatch staff arrive each day.
Ease of Tracking and Visibility
When we ship your order by courier, you are sent a confirmation from us which gives you up-to-the-minute information about your package and when it will arrive.
Online ordering allows you to place your order whenever and wherever you want to. The Telestar online ordering process has four distinct advantages:
• Save yourself time and money purchasing products and services
• Track your orders easily online without the hassle of sending emails or making phone calls
• Keep a record of your past orders in a single repository to support asset management and budgeting
• Ease of management of your cost centres
Bill Analysis - Ensure you are on the best plan for your needs.
Our IT team has developed software to accurately scan, process and analyse competitor telecommunications bills. The bill is scanned in its entirety and the raw data is extracted. We have built over 30 templates, giving us the ability to analyse any telecommunication bill from any competitor. Further development of this software is an ongoing project as competitor offers are constantly changing. Telestar's competitor bill analysis software is unique within the Australian marketplace.